Return Policy

In case of a return and exchange-

  1. The products should be in the same condition as received with the tags intact.
  2. The shipping cost (INR 200/-) is to be borne by the customer.
  3. Return or exchange should be notified to us within 7 days of receiving the product.
  4. In case of exchange of products, we provide a Store credit which can be utilized anytime within 3 months from the date of issue.
  5. After the returned goods is processed, you will get store credit for the amount adjusting shipping cost.
  6. Generally, returns or exchange are not applicable on discounted products.
  7. Pre-order products cannot be returned or exchanged.

Eligible for Return

You may return any item that is unused, in new condition, or any item that was damaged upon receipt. Accessories, Customized styles, Pre-Order Products and Stitched Blouses are not returnable/exchangeable.


1) Any returned item received by us that do not meet the above-mentioned conditions, will not be accepted and will be returned to you at your expense. No amount will be reimbursed in this case.

2) If you purchase from a retail store or 3rd party website other than Zari Jaipur, the inquiry must be made directly though that retailer.

3) As most of of the products are hand made by local artisans, slight variation might be there in design to maintain its uniqueness. Clearance/sale products may have slight defect. 

How to return

You can also escalate a return request by filling the RETURN/EXCHANGE FORM. For further assistance, you can call/whatsapp on 8003444369. You can also return/exchange at our nearest store within 7 days of receipt. 

Credit Note

-All items purchased from our website can be returned for credit note within 7 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the credit note, which you will receive via mail/text within a week from the date of receipt to us. 

How to use the Credit Note

Once you receive the credit note code from us, you can apply it on our website at the checkout page, after the checkout page, you have to apply the credit note code in the ‘COUPON CODE’ section and click on ‘APPLY’.

You will see the discount code will immediately be reflected and the amount will be deducted in the total as per your given discount amount.

If there are any issues in using the credit note code, please contact our customer care team on 8003444369.