As a heritage brand with stores in over 6 locations across India, we adhere to strict quality and design benchmarks. Every Zari product goes through various steps in the Quality Control process to ensure that you receive the best.

Yes, we can customise all our products in colour and size. You can get in touch with us on WhatsApp number for more information: +91 8003444369.

We apologise for the inconvenience caused, please call us on 0141-5158500/ 5158501 or mail at and we will look into it. You could also chat with us on our website, we are highly responsive there too.

For a sold-out item, we generally remove the items from our website and the pre-order items take 30 days for delivery.

You will receive an email confirmation and a WhatsApp message stating that your order has been placed successfully.

Once you have placed an order, we will send you a tracking number through email. You can visit and find out about the shipment stage/time.

Cash on Delivery orders can be cancelled within 24 hours of placing the order. For prepaid orders, you can initiate a return request once the order has been received. You could also connect on our WhatsApp helpline number and get assistance for the same: +91 8003444369.

All our items can be returned in their original condition with the tags intact. We provide a Store credit which can be utilized anytime within 3 months from the date of issue.

We accept Visa, MasterCard, American Express and Maestro credit and debit cards. Cash on Delivery (COD) and Net Banking are other payment options.

Our international shipping cost differs from product to product as per the weight and dimension of the package. Please find more information here:

Return or exchange should be notified to us within 7 days of receiving the product. In case of return of products, we provide a Store credit which can be utilized anytime both online or at the store, within 3 months from the date of issue.

You can fill out a form here: page to initiate the return/exchange process.

Yes, you can. Please send an email to that you would prefer to return an item at the brand's store near you. Please ensure that your item is returned along with the price tag and its original packaging.

All items purchased from our website can be returned for a credit note within 7 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the credit note, which you will receive via WhatsApp within a week from the date of receipt to us.

If we have made a mistake on our end by sending you an incorrect item, garment size or damaged item, please send us an email at with a photograph of the garment. We will return it to you with the correct item/garment size. Or you could WhatsApp us to get assistance for the same: +91 8003444369.

Kindly email at and we will get back to you within the next 48 hours. You can also contact us at customer care at + 91 8003444369 from Monday-Saturday (11 am-8:00 pm IST)

We ship worldwide except for Pakistan due to the trade policies.